Policies and FAQ's

The Desert Sand is open April 26-December 31, 2024

Deposit Policy

A deposit of 50% of the total booking for your stay will be charged at the time of booking the reservation.

The balance will be due on the day of arrival.

On arrival the hotel will place a $250.00 credit hold on the credit card for incidentals and/or damages or smoking fees.

The hotel accepts credit cards (Visa, MasterCard, American Express, Discover), cash, and checks. Checks must be received no less than 14 days prior to arrival.

Cancellation Policy

15 days prior to the date of arrival you will receive a full refund minus a processing fee of $25.00.

14-7 days prior to the date of arrival you will forfeit the deposit of the reservation.

Less than 6 days prior to the date of arrival you will forfeit the cost of the entire stay.

Inclement Weather Policy

While certainly a factor beyond our control, inclement weather does not constitute a valid reason for reservation cancellation. Our cancellation policy remains in effect even when reservations are affected by weather-related circumstances.

Resort Fee

There is 5% resort fee added to each reservation for amenities such as beach tags, access to indoor and outdoor pools, plush pool towels, parking, Wi-Fi, and a delightful welcome gift.

Smoking Policy

The entire property including lobby, rooms, parking lots, sun decks, walkways, and all public areas are 100% smoke free! This includes vaping and electronic cigarettes, etc.

If evidence of smoking is found there will be a smoking fee of $250.00.

On arrival the hotel will place a $250.00 credit hold on the credit card for incidentals and/or damages or smoking fees.

Reservation Policies & Modifications

Rooms are rented to customers 25 years of age and older. Identification is required. Misrepresentation voids reservation and forfeits deposit.

Once checked in, there are no modifications or cancellations. You are responsible for your entire stay as outlined on the registration form.

Check-in time is at 3 PM.

We cannot guarantee your room will be available before that time.

Please refrain from early arrivals unless arrangements are made prior to arrival.

Check out time is at 10 AM.

We ask that you adhere to the check-out policy so we can clean and prepare for arriving guests.

Housekeeping

Your room will be sanitized and prepared for your arrival.

We will be providing modified housekeeping services during your stay. Towel replacement and trash removal will occur daily or on request.

Service Animals & Pets

Service Animals are always welcome.

Unfortunately, we do not permit pets or emotional support animals.

Parking

There is complimentary parking for one vehicle per reservation.

You are permitted to park beginning at 3 PM on the day or your arrival and until 10 AM on your departure date.

Parking tags will be issued at the front desk and must be displayed on your vehicle during the entire time of your stay.

Oversized vehicle parking must be coordinated with the front desk, please call before your arrival so we can attempt to match your vehicle to a suitable space.

Elevator

There is an elevator for your convenience.

Accessibility

As a condominium complex, our units are individually owned. While we strive to accommodate all our guests to the best of our ability, due to the nature of our property, our units are not equipped with handicap accessibility features.